RETURNS
Please check the items and packaging at the delivery
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Such as Surgical Consumables We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ugapmedics.com Sale items (if applicable)
Credit/Debit Card Refund
If the payment has been made via credit or debit card payment method, we will process the refund to the customer through the Internet Payment Gateway (PayHere) system.
Once we Initiated a Refund For the relevant Payment On the requested date & it will be processed by PayHere. The refund Will Reach Customer’s Card Within 2 Day via PayHere`s bank.
A Delayed Refund can take up to 5-10 days to get refunded back to customer.